How to Book
Making your booking
Thank you for your interest in joining one of our lovely tours. We welcome bookings by telephone enjoying the chance to talk directly to our customers and answer any questions. We will be joining you on the trip so this is often our first chance to get to know you. You can call Jacky on 07892 953 217.
Alternatively you can book and secure your place by following these instructions.
Option 1: Booking On-line
To reserve your place on your chosen tour select ‘Book Online’ and complete the booking form. You can pay the required deposit using the secure on-line payment option.
Option 2: Booking over the phone
Call Jacky during office hours on 07892 953 217 and she will be happy to take you through the process. To secure your place we ask for a non-refundable deposit of £20 per person for day trips and £100 per person for holiday tours.
We cannot take payments over the phone. Please see Making a payment, below, for how to pay.
Option 3: Booking by post
Complete the booking form included in our brochure and send it to us with a non-refundable deposit of £20 per person for day trips and £100 per person for holiday tours. See Making a payment, below, for how to pay.
Please indicate your method of payment on your form and tell us how to contact you – by email or post.
Email the form to Bookings@wisteriatours.com or post to: Jacky Burnell, Wisteria Tours, 46 Mayfield Grove, Shrewsbury, SY3 0JX.
Making a payment
We cannot take payments over the phone. You can either pay via BACs to Wisteria Tours Santander Account – Business Account number 03578672, sort code 09-01-29. Please put your name as the reference so we can identify your payment.
Alternatively send a cheque made payable to Wisteria Tours Ltd to Jacky Burnell, Wisteria Tours, 46 Mayfield Grove, Shrewsbury, SY3 0JX.
Booking terms and conditions
Full payment is due 10-weeks before the tour start date, unless otherwise stated.
Travel information for joining a tour
Details will be published on the tour webpage 7-10 days before the start of the tour confirming the time of departure from your chosen pick up point.
We will also email or post the same information to you. If you have not heard from us 7-days before the start of the tour please check your email junk folder or contact Jacky@wiseriatours.com or call 07892 953 217.
Personal Travel Insurance
You are strongly advised to take out travel insurance to cover you for any emergency, medical emergency, illness, cancellation or loss of luggage etc.
If one of the group members is taken ill or has an accident, Wisteria Tours will assist to the best of their ability but must reserve the right to carry on with the tour. It may be necessary to leave the tour member to re-join later at their own expense. In the event you may be able to reclaim monies lost and expenses incurred subject to the conditions of your holiday insurance.
Conditions of Carriage
Wisteria Tours will not be held responsible for closure of venues or hotels or changes to the tour itinerary. Under such circumstances every endeavour will be made to find an alternative.
We cannot accept liability for delays, disruption or cancellations of holidays due to traffic conditions, weather conditions, strikes or any other reasons outside of our reasonable control.
We reserve the unconditional right to terminate a customer’s holiday in the event of unreasonable conduct which causes, or in our opinion is likely to cause damage, distress, danger, or annoyance to other customers. In the event our responsibility to you ceases and we will accept no responsibility for loss or additional expenses you may incur.
Baggage allowance is one medium sized suitcase that weighs no more than 18kgs. We reserve the right not to carry items that are deemed to be too large or heavy for the coach driver to load and/or fit into the luggage hold. Mobility Scooters are limited to one per coach on a first come first served basis due to the weight involved and space required in the luggage hold. The scooter must not weigh more than 23kgs.
Mobility and Access
We want customers to enjoy their time with us and advise you to contact us if you have specific mobility requirements and requests. We will endeavour to provide you with as much information as possible regarding the suitability of accommodation and the itinerary, so you can make an informed judgement before you book.
At the bottom of the tour webpage there is a section called ‘Mobility and Access’. Click on the section to see links to the venue and hotel websites where you can check the terrain, type of paths and gradients, steps and availability of buggies and lifts etc. Some venues offer hire of mobility scooters and shuttle services. Please make arrangements directly with the venue.
Cancellation
Please note that your deposit is non-refundable. If you cancel your place on the tour a percentage full price is payable as follows: 56-43 days from departure is 60%; 42-29 days is 70% and within 28 days is 100%.